Inluye índice.

Employees expect organizations to offer an equitable distribution of rewards in promotion, compensation, and job challenge to those who work hard. According to Sonia Ospina, the realities of the workplace confound that expectation, since organizational practices oflabelling and ranking individuals create inequality. For this reason, Ospina suggests that an appreciation of how employees experience and resolve the contradiction between expectation and reality is prerequisite to understanding work attitudes in contemporary organizations. Illusions of Opportunity documents the pervasiveness of this contradiction by focusing on three groups of workers within a large public organization in a major city. .