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100 _aAnderson, Erin
245 0 _aHow right should the Customer Be?
260 _aEstados Unidos :
300 _app.59-67
562 _e0
650 _aANÁLISIS ADMINISTRATIVO
650 _aESTRATEGIA COMERCIAL
650 _aESTRATEGIA DE GESTION
650 _aMARKETING
650 _aMODELO ORGANIZACIONAL
773 _0107955
_aHarvard Business Review - Vol.84 No.7-8 (2006)
942 _cSART
999 _c107956
_d107956